With PayPal, you’re protected against unauthorized payments sent from your account.
- PayPal sends an email confirmation of every account transaction.
- If you receive confirmation of a transaction you don’t recognize, our
24/7 customer support team will help you sort out the situation.
- If you think an unauthorized payment has been sent from your account, you can file an unauthorized activity claim.
When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Center. Through it, you can file a claim against:
- A physical good that you paid for but never received.
- A physical good you purchased that is significantly different than what was described in the listing.
Dispute Resolution specialists gather information about your transaction
and help you resolve the issue. Throughout the process, you’ll be advised of
your claim’s status via email and on your Account Overview page.
For specific terms and conditions, please review the
Buyer Complaint Policy in our User Agreement.
When you’re shopping, look for items that are covered by PayPal Buyer Protection.
With it, you get free protection of up to $1,000.00 USD on your purchases. To determine if your item is eligible, look for PayPal Buyer Protection in the Seller Information box on the View Item page. When your transaction isn’t covered by PayPal Buyer Protection, you may still be covered by our Buyer Complaint Policy.
To review guidelines for filing a claim and for specific terms and conditions, please review the PayPal Buyer Protection Policy and Buyer Complaint Policy in our User Agreement.