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PayPal’s industry-leading fraud prevention measures and our one-of-a-kind method
of keeping your financial information private from sellers make us a safe way to
pay online. Plus, we offer the following to protect your purchases:
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100% protection against unauthorized
payments sent from your account.
With PayPal, you’re protected against unauthorized payments sent from your
account.
- PayPal sends an email confirmation of every account transaction.
- If you receive confirmation of a transaction you don’t recognize, our
24/7 customer support team will help you sort out the situation.
- If you think an unauthorized payment has been sent from your account,
you can file an unauthorized
activity claim.
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Dispute resolution
on PayPal purchases.
When you pay with PayPal, you gain access to a forum for dispute resolution
called the Resolution Center. Through it, you can file a claim against:
- A physical good that you paid for but never received.
- A physical good you purchased that is significantly different
than what was described in the listing.
Dispute Resolution specialists gather information about your transaction
and help you resolve the issue. Throughout the process, you’ll be
advised of your claim’s status via email and on your Account Overview
page.
For specific terms and conditions, please review the
Buyer Complaint Policy in our User Agreement.
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Purchase protection
— PayPal Buyer Protection.
When you’re shopping, look for items that are covered by PayPal
Buyer Protection.
With it, you get free protection of up to $1,000.00 USD on your
purchases. To determine if your item is eligible, look for PayPal
Buyer Protection in the Seller Information box on the View Item
page. When your transaction isn’t covered by PayPal Buyer Protection,
you may still be covered by our
Buyer Complaint Policy.
To review guidelines for filing a claim and for specific terms
and conditions, please review the
PayPal Buyer Protection Policy and
Buyer Complaint Policy in our User Agreement. |
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Secure Transactions
